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Business Analyst Process Automation

City:  Sofia
Job Type:  Regular
Language:  English

Connecting businesses and tech talents in a fast-changing world. This is what describes best the mission of Modis as a global leader in workforce, skilling, and consulting solutions for our partners. As part of the Adecco Group, our brand is present in 20 countries delivering services and solutions in the so-called “Smart Industry” areas and employing 30,000 people.


With more than 15 years of experience in Bulgaria, we deliver IT Service Desk, Data Center and Network Services, End-User Device Support (Desktop & Mobile), Application Development and Support, and BPO Solutions to more than 40 multinational companies. We have grown to 1400 employees in our 3 office locations and now we are looking for more talents to join us in our mission.

Position Highlights



  • Understanding and documenting current business processes  
  • Conducting gaps analysis between the as-is and to be processed, identifying gaps with existing system functionalities, reports, and controls 
  • Understand system functionalities and be able to recommend solutions and improvements  
  • Document functional specifications and work closely with the other teams to facilitate developments  
  • Running workshops to identify current and best-practice procedures  
  • Prepare project-related reporting   
  • Organize and facilitate all testing activities with internal and external partners  
  • Plan and run training workshops with key stakeholders and end-users  
  • Monitor and control all changes which could affect the project  
  • Act as first-line support to the business in case of issues during the project and second-line support post-go-live   



  • 4 + years of experience in Business Analytics in a corporate environment 
  • Experience with SAP deployment projects and invoice management  
  • Knowledge of Microsoft Power Apps & Power Automate
  • Fluent English


We offer:

  • Recognition awards
  • Additional health coverage
  • Special offers and discounts
  • Food and Gift vouchers
  • Sport cards
  • Competitive remuneration package
  • Charity and sport initiatives


Sounds interesting? Connect with us, we are waiting for you.

Only short-listed candidates will be contacted. All applications will be treated in strict confidentiality.

Job Segment: ERP, Consulting, Service Desk, SAP, BPO, Technology, Customer Service, Operations

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