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Assessment Administrator

City:  Sofia
Job Type:  Regular
Language:  English

Connecting businesses and tech talents in a fast-changing world. This is what describes best the mission of Modis as a global leader in workforce, skilling, and consulting solutions for our partners. As part of the Adecco Group, our brand is present in 20 countries delivering services and solutions in the so-called “Smart Industry” areas and employing 30,000 people.

With more than 15 years of experience in Bulgaria, we deliver IT Service Desk, Data Center and Network Services, End-User Device Support (Desktop & Mobile), Application Development and Support, and BPO Solutions to more than 40 multinational companies. We have grown to 1400 employees in our 3 office locations and now we are looking for more talents to join us in our mission.

 

Today we are giving you the chance to build a career in one of the biggest IT outsourcing companies in the position of Assessment Administrator.

Position Highlights

 

On this role you will be responsible for:

  • Understand Talent Portal set up and administration standard operating procedure 
  • Use information on intake form to set up Talent Portal for project
  • Using standard communication templates or template for project, request participant or rater information for set up from participants
  • Set up participants and 360 raters in the system
  • As needed, respond to inbox requests including: Checking/re-sending assessment invitations; Answer standard questions and/or escalate questions to the project team
  • Update participant assessment with new deadlines as needed
  • Address questions from internal teams about accessing reports (participants and coaches)
  • Follow procedure for whitelisting questions
  • Check the status of assessment status according to schedule
  • Run and distribute completion and progress reports to project teams at sent intervals
  • Send reminders or status reports as indicated on intake form
  • Reporting suspected defects or errors
  • Escalating Tier 2 and 3 issues
  • Check shared email box and respond proactively to requests (according to standard or project SLAs)

 

If you have:

  • At least 1-year experience as administrative support
  • Experience with shared mailbox
  • Proactive and professional attitude
  • Able to work with tight deadlines with high quality
  • Able to identify and escalate issues in a timely manner
  • Detail and quality orientated (checks own work to ensure quality)
  • Very good PC and Internet user skills 
  • Experience with MS Office applications Word, Excel and PowerPoint 
  • Great English skills

 

You will get:

  • Recognition awards
  • Additional health coverage
  • Upskilling Training Programs
  • Food and Gift vouchers
  • Special offers and discounts
  • Performance-based bonuses
  • Connect-A-Friend Initiative Program
  • Sport cards
  • Charity and sport initiatives
  • Competitive remuneration package

 

Sounds interesting? Connect with us, we are waiting for you.

Our recruitment process will be fully remote for your safety! You can meet our hiring managers and recruitment specialists online!

Only short-listed candidates will be contacted. All applications will be treated with strict confidentiality.


Job Segment: Consulting, Service Desk, BPO, Application Developer, Data Center, Technology, Customer Service, Operations

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