Account Management Support

Role Specifics

We are seeking a highly organized and proactive individual to join our team as an Account Management Specialist. The ideal candidate will play a crucial role in assisting program managers in the planning, execution, and monitoring of projects, visits, and demonstrations to the newly created monitoring services. This role requires strong organizational skills, an agile mindset, and a client-oriented approach.

Your daily agenda would be to:

• Assist in the development and implementation of program/project plans, timelines, and deliverables
• Coordinate with cross-functional teams to ensure proper delivery of planned visits, demonstrations and materials are met
• Maintain detailed documentation, SharePoint, tools, track project progress and documentations
• Support internal and external communication to ensure stakeholders are informed and aligned
• Own, organize, facilitate meetings, prepare agendas, and document action items
• Organize and facilitate internal and external visits, including demonstrations in command centers
• Identify potential risks and assist in developing mitigation strategies

Do you think the boxes:

• Bachelor’s degree in Business Administration, Project Management, or a related field
• Previous experience in a program management or a project support role
• Strong ability to manage multiple tasks and prioritize effectively in a fast-paced environment
• Strong focus on client satisfaction, with the ability to anticipate needs and provide tailored support
• Experience with program management tools (e.g., Jira, Trello, MS Project), Microsoft Office Suite, including PowerPoint, Teams, and Outlook
• Excellent verbal and written communication abilities for both internal collaboration and external client interactions
• Project Management certification (e.g., PMP, PRINCE2) is a plus

What we offer:

• Competitive remuneration package
• Performance-based bonuses
• Referral bonus program
• 24 days annual paid leave
• Additional health insurance (outpatient & hospital medical care, dental care, coverage of dioptric glasses, and more) 
• Free Psychological Counselling via Green line and on the spot
• Newborn or newly adopted child bonus 
• Food vouchers - 150 BGN/month
• Upskilling & reskilling training programs and e-learning hub
• Diverse career growth opportunities
• Recognition awards
• Sports cards (partially covered by the employer) and company sports initiatives
• Special company discounts 
• Various social and charity initiatives