Technical Support Specialist with French & English 4h (including Weekend Shifts)

About the Job

You have the chance to start or accelerate your career in one of the biggest global IT companies and the only one that provides customer support working for corporate clients. This is an opportunity to join like-minded people, expand your capabilities and learn from the best-in-class professionals whilst having the mentorship that will help you go beyond your expectations. By joining the company, you will develop your professional path as part of our brave professionals always pushing boundaries and paving new ways to build a better, smarter future.

 

Responsibilities:

• Handling Business Clients Technical requests 
• Focusing on customer expectations and satisfaction
• Analyzing clients' problems and providing relevant solutions
• Collaborating with other team members to provide high-quality support

Requirements:

• Fluent in French, confident in English 
• Proficient in Microsoft Office
• Willing to communicate with business customers
• Willing to work during weekends
• Interested in Part-Time Working Day on 4h 
• Interested in resolving technical issues
• A team player

What we offer:

• Competitive remuneration package
• Hybrid model of work: office & home-based
• Performance-based bonuses 
• Referral bonus program
• 24 days annual paid leave 
• Additional health insurance (outpatient & hospital medical care, dental care, coverage of dioptric glasses and more) 
• Free Psychological Counselling via Green line and on the spot
• Newborn or newly adopted child bonus 
• Food vouchers - 150 BGN/month
• Upskilling & reskilling training programs and e-learning hub
• Diverse career growth opportunities
• Recognition awards
• Sports cards (partially covered by the employer) and company sports initiatives
• Special company discounts 
• Various social and charity initiatives