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Level 2 Agent with German and English

City:  Plovdiv
Job Type:  Regular
Language:  German

Akkodis (formerly Modis), is a global leader in the engineering and R&D market that is leveraging the power of connected data to accelerate innovation and digital transformation.
With more than 17 years of experience in Bulgaria, we deliver technology solutions in IT, Software, Cloud, and Digital fields. We have around 1200 employees in our two office locations and now we are looking for more talents to join us in our mission of engineering a smarter future.

About the Role

 

Being on the Level 2 Agent position you will be able to continue further your development and expand your technical knowledge and expertise.

 

Responsibilities:

 

  • Ensure escalated tickets are documented in real-time and in accordance with Service Desk processes and quality standards
  • Present a positive, effective and flexible contribution to achieving team targets and objectives
  • Collaborate with external Resolution Groups, including on-site teams, to ensure service levels are met or exceeded
  • Resolve Tickets within the scope of responsibilities according to defined procedures
  • Complete specific or ad-hoc tasks including answering incoming calls to assist with volumes during volume spikes, outages, etc.
  • Research and find solutions in unfamiliar technical situations

 

Requirements:

 

  • Fluency in German, good skills in English
  • Analytical IT troubleshooting skills and ability to solve common IT issues/troubleshooting related to Internet, MS Office, Windows Server, Active Directory, Cluster
  • Remote Access /other Terminal Services application for remote access
  • Ability to troubleshoot portable devices, to research and find solutions to unfamiliar technical situations
  • Experience in a Helpdesk environment would be considered as an advantage

 

What we offer:

 

  • Competitive remuneration package
  • Hybrid model of work: office & home-based
  • Performance-based bonuses 
  • Referral bonus program
  • 24 days annual paid leave 
  • Additional health insurance (outpatient & hospital medical care, dental care, coverage of dioptric glasses and more) 
  • Free Psychological Counselling via Green line and on the spot
  • Newborn or newly adopted child bonus 
  • Food vouchers - 150 BGN/month
  • Upskilling & reskilling training programs and e-learning hub
  • Diverse career growth opportunities
  • Recognition awards
  • Sports cards (partially covered by the employer) and company sports initiatives
  • Special company discounts 
  • Various social and charity initiatives

United by our passion for talent and technology, we look at the world differently. The future won’t wait, it’s time to start engineering a smarter future. Are you ready?


Job Segment: Cloud, System Administrator, Engineer, Service Desk, Information Technology, Technology, Engineering, Customer Service

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