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L1 Technical Support with German & English 24/7

City:  Plovdiv
Job Type:  Regular
Language:  German

Akkodis (formerly Modis), is a global leader in the engineering and R&D market that is leveraging the power of connected data to accelerate innovation and digital transformation.


With more than 50 000 engineers and digital experts in 30 countries around the world, we offer broad industry experience, and strong know-how in key technology sectors such as mobility, software & technology services, robotics, testing, simulations, data security, AI & data analytics.

As the biggest Delivery Center, with more than 17 years of experience in Bulgaria, we deliver technology solutions in IT, Software, Cloud, and Digital fields.


We Are Akkodis. Making the future, smarter for everyone.

About the Role


You have the chance to start or accelerate your career in one of the biggest global IT companies and the only one that provides customer support working for corporate clients. This is an opportunity to join like minded people, expand your capabilities and learn from the best in class professionals whilst having the mentorship that will help you go beyond your expectations. By joining the company, you will develop your professional path as part of our brave professionals always pushing boundaries and paving new ways to build a better, smarter future. 




  • Handling Business Clients Technical requests 
  • Focusing on customer expectations and satisfaction
  • Analyzing clients' problems and providing relevant solutions
  • Collaborating with other team members to provide high-quality support




  • Fluent in German, confident in English 
  • Proficient in Microsoft Office
  • Willing to communicate with business customers
  • Interested in resolving technical issues
  • A team player
  • Desire to work from office-space and from home
  • Desire to work on a flexible work schedule
  • Ability to work on night shifts


What we offer:


  • Competitive remuneration package
  • Performance based bonuses 
  • Referral bonus program
  • 24 days annual paid leave 
  • Additional health insurance (outpatient & hospital medical care, dental care, coverage of dioptric glasses and more)
  • Free Psychological Counselling via Green line and on the spot
  • Newborn or newly adopted child bonus
  • Food vouchers 150 BGN/month
  • Upskilling & reskilling training programs and e learning hub
  • Diverse career growth opportunities
  • Recognition awards
  • Sports cards (partially covered by the employer) and company sports initiatives
  • Special company discounts
  • Various social and charity initiatives


The future is here for the making. Are you ready? Let’s make incredible happen.

Job Segment: Technical Support, Cloud, Testing, Technology, Bilingual, Customer Service

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