L1 Technical Support with German & English 24/7

City: Plovdiv

Job Type: Regular

Language: German

Akkodis (formerly Modis), is a global leader in the engineering and R&D market that is leveraging the power of connected data to accelerate innovation and digital transformation.

With more than 50 000 engineers and digital experts in 30 countries around the world, we offer broad industry experience, and strong know-how in key technology sectors such as mobility, software & technology services, robotics, testing, simulations, data security, AI & data analytics.

As the biggest Delivery Center, with more than 17 years of experience in Bulgaria, we deliver technology solutions in IT, Software, Cloud, and Digital fields.

We Are Akkodis. Making the future, smarter for everyone.

About the Role

You have the chance to start or accelerate your career in one of the biggest global IT companies and the only one that provides customer support working for corporate clients. This is an opportunity to join like minded people, expand your capabilities and learn from the best in class professionals whilst having the mentorship that will help you go beyond your expectations. By joining the company, you will develop your professional path as part of our brave professionals always pushing boundaries and paving new ways to build a better, smarter future.

Responsibilities:

Handling Business Clients Technical requests
Focusing on customer expectations and satisfaction
Analyzing clients' problems and providing relevant solutions
Collaborating with other team members to provide high-quality support

Requirements:

Fluent in German, confident in English
Proficient in Microsoft Office
Willing to communicate with business customers
Interested in resolving technical issues
A team player
Desire to work from office-space and from home
Desire to work on a flexible work schedule
Ability to work on night shifts

What we offer:

Competitive remuneration package
Performance based bonuses
Referral bonus program
24 days annual paid leave
Additional health insurance (outpatient & hospital medical care, dental care, coverage of dioptric glasses and more)
Free Psychological Counselling via Green line and on the spot
Newborn or newly adopted child bonus
Food vouchers 150 BGN/month
Upskilling & reskilling training programs and e learning hub
Diverse career growth opportunities
Recognition awards
Sports cards (partially covered by the employer) and company sports initiatives
Special company discounts
Various social and charity initiatives

The future is here for the making. Are you ready? Let’s make incredible happen.